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Shipping & Return Policy

Effective Date: May 28, 2026

Thank you for supporting Johnny’s Treasure Quest (“JTQ,” “we,” “our,” or “us”). We appreciate every order and strive to provide an exciting and reliable experience for our community.

Please review the following Shipping & Return Policy before placing your order.

1. Order Processing

Orders are typically processed within:

  • 3–10 business days for standard merchandise

  • 5–15 business days for specialty, handmade, collectible, or limited-edition items

  • Digital products are generally delivered immediately or within the timeframe stated on the product listing

Processing times may vary during:

  • Major releases

  • Treasure hunt launches

  • Holidays

  • Livestream events

  • High-volume periods

2. Shipping Methods

We may ship orders using trusted carriers such as:

  • USPS

  • UPS

  • FedEx

  • Other regional carriers

Shipping methods and estimated delivery times are displayed at checkout when applicable.

3. Shipping Areas

We currently primarily ship within the United States unless otherwise stated on specific listings.

International shipping availability may vary by product, destination, customs regulations, and carrier limitations.

Customers are responsible for:

  • Customs fees

  • Duties

  • Taxes

  • Import charges

  • Local delivery restrictions

4. Digital Products & Virtual Events

Digital products, virtual treasure hunts, downloadable content, and event registrations are non-physical items and typically delivered electronically through:

  • Email

  • Download links

  • Website access

  • Account access

  • Event portals

Digital Sales Are Final

Due to the nature of digital content:

  • No refunds

  • No exchanges

  • No returns

Please verify your email address and order information carefully before purchase.

5. Treasure Hunt & Event Products

Many JTQ products involve:

  • Live experiences

  • Interactive events

  • Limited-access content

  • Timestamped participation

  • Community competitions

Because of this:

  • Event registrations are generally non-refundable

  • Missed events typically do not qualify for refunds

  • Schedule changes may occasionally occur due to weather, safety, technical issues, or operational needs

JTQ reserves the right to modify or reschedule events when necessary.

6. Physical Merchandise Returns

We want customers to receive products in good condition.

Returns may be accepted ONLY if:

  • The item arrives damaged

  • The wrong item was shipped

  • The item is defective upon arrival

Requests must be submitted within 7 days of delivery.

To request assistance, please include:

  • Order number

  • Photos of the issue

  • Description of the problem

7. Non-Returnable Items

The following items are generally non-returnable:

  • Digital downloads

  • Virtual hunt registrations

  • Event tickets

  • Customized items

  • Mystery products

  • Limited-edition collectibles

  • Opened consumables

  • Used merchandise

  • Prize or promotional items

8. Damaged or Missing Orders

If your package arrives damaged or missing:

  1. Contact JTQ as soon as possible

  2. Retain all packaging materials

  3. Provide photos if applicable

We will review issues individually and attempt reasonable resolutions when appropriate.

9. Lost or Delayed Packages

Once packages are transferred to the shipping carrier, delivery times are outside our control.

JTQ is not responsible for:

  • Carrier delays

  • Weather delays

  • Incorrect addresses provided by customers

  • Lost or stolen packages marked as delivered

  • Customs delays

Please double-check your shipping information before placing an order.

10. Address Errors

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

  • Incorrect address

  • Insufficient address

  • Failure to claim package

Additional shipping fees may apply for reshipment.

11. Preorders & Limited Releases

Some products may be sold as:

  • Preorders

  • Crowdfunded items

  • Limited releases

  • Handmade or specialty collectibles

Estimated shipping timelines may be listed on the product page and are subject to change based on:

  • Manufacturing

  • Supplier availability

  • Production timelines

  • Shipping disruptions

12. Refund Discretion

While most sales are final, JTQ reserves the right to issue refunds, store credit, replacements, or accommodations on a case-by-case basis at our sole discretion.

13. Fraud Prevention

JTQ reserves the right to:

  • Cancel suspicious orders

  • Refuse service

  • Limit quantities

  • Verify identity or payment information

Orders flagged for fraud prevention may be delayed or canceled.

14. Contact Information

For shipping or order-related questions, please contact:

Johnny’s Treasure Quest
Website: https://www.johnnystreasurequest.com

“The Treasure Lies in the Adventure.”

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